Kotak Mahindra Bank — credit card recovery agent harassment #[protected]

Wanted to raise a complaint against your credit card collection call center. I have been receiving multiple calls from a number[protected]. She claims to be kotak employee and sits in noida 125 branch. Please be advised that i am not and have never been a customer of kotak mahindra bank..
She is calling me with respect to credit card of a family member. Please note that i do not have links with him since last 5 years and neither i am his authorised person. Which she claims that i am.. She has been mentally harassing me by calling me continuosly. Not only troubling me but she is calling random people in my office and discussing about the credit card details. I have been polite with her and forwarded the messages to thru some known sources. Since i am nowhere involved in this matter still i am getting humiliated and mentally tortured as she is calling me and my office staff continuously. This has caused an reputational loss for me. She is also pressurizing me that if the payment is not done i will have to make the payment. I fail to understand if this is bank policy to ask someone else to make the payment on someone else's behalf. She is forcing me to say on recorded line that i will make payment. Also i have requested her not to call during my office hours however still she calls me during those times and this is literally troubling me now. I request you to please look into this matter and assist me. She literally torturing me now to make payment
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Kotak Mahindra Bank customer support has been notified about the posted complaint.
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Dear Sir,
Request you to kindly unblock my account immediatly as tomorrow my emi date is there which is going to debited from my account .as per your collection team i have pain minimum balance of my card rs 290 on sat through NEFT and 300 today by cash . request you to do the needfull as i am fedup calling customer dervice department
It happens two times
first time i go for 800 rs the cash got debited from my account but atm does not dispensed
second time i go for 400 same wise money got debited from my account but atm doesnot dispensed
I request for atm card. kotak bank accept my request but i am not getting my atm card...
alanban's reply, Jul 20, 2019
I request for atm card. kotak bank accept my request but i am not getting my atm card...plz help me

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