Kotak Mahindra Bank — credit card settlement amount still not shown in settlement

Address:Mumbai City, Maharashtra

Few days back i paid 10, 000 as full settlement for the credit card and as one of the kotak mahindra representatives said this could be settled. He gave a final settlement letter. But i never got any message from kotak mahindra that the amount was credited to the credit card or any other kind of online texts from bank. The executive now does not pick my phone and bank says they have not received any payment. Please help!
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Misbehave & abusing me many time(teri aukat nhi card use krne to lete kyu ho bhikari kahina ka)excutive number-[protected]
many type abusing & third class abusing word use against me.she say your card has been block & full payment paid my executive.
ph no[protected], date-5.1.2018

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