Kotak Mahindra Bank — Credit card status being processed

Address:560036

I have applied for credit card in the month it's almost more than 30 days and the status it's showing being processed from last 20 days.can tell me what is the meaning of it.my app reference no. Is[protected].i got message on[protected] saying check your application status after a week.but still I am seeing being processed.who do I contact regards this for exact reason and contact number
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I recharged my mobile online through kotak app. Money got cut from the account. But I dint get currency on my mobile. I called my network customer care they are telling its recharge failure. It happened two times in one day. I m starting to hate this app. Kotak is going worse these days.

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