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[Resolved]  Kotak Mahindra Bank — Credit card transaction deducted twice

I, Pavanashree holding the account number [protected]. My query is regarding my credit card statement. On 17.10.2020 I made a transaction of Rs.4270. On 21.10.2020 (today) when I checked my bill and credit card statement this amount is deducted twice from the card while I made the transaction only once. I want Rs. 4270 refund in my account. Please find the attachment showing amount deducted twice.

Credit card transaction deducted twice
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Complaint marked as Resolved Oct 23, 2020
I got a call from Kotak mahindra bank today and i have received my refund from the merchant. Turns out the payment was received by the merchant twice and there was no glitch from he Kotak bank.

Complaint Status


[Oct 22, 2020] Kotak Mahindra Bank customer support has been notified about the posted complaint.
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    Customer satisfaction rating
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    Kotak Mahindra Bank Address
    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
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