[Resolved]  Kotak Mahindra Bank — dispute transaction on credit card

I was shocked to receive sms on my india mobile of 2 transactions made by xfinity mobile on 4th jan 2018.
I am wondering how they got my credit card details and how the transaction was made without otp.

I received only sms of the disputed transaction and called up customer service and they advised me to cancel the card.

I have submitted the dispute form for the same but my card statement shows the transaction and the amt that i have to pay for no transaction made by me.
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Feb 21, 2018
Complaint marked as Resolved 
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Verified Support
Jan 21, 2018
Kotak Mahindra Bank Customer Care's response
Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected].^Team Kotak
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