Kotak Mahindra Bank — harassment by kotak mahindra recovery agents

Hi. My wife had taken a personal loan for 40k in 2006, well before we got married from citi finance for education
Kotak recovery agents are calling now to recover this amount saying its not paid. My wife has no clue of the pending loan considering she claims it has been settled but does not have proof
These agents are harassing and talking very badly - even calling continously to office land line. Stop this at once.

Calls coming from [protected]
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I send ₹11000 upi transaction from kotak upi app to an account on 07-feb-2019. The transaction is shown in kotak upi app as "failed", and money is deducted from my kotak account.
My name is Sandeep Maurya .
I attached a screenshot plz check and resolve it

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