Kotak Mahindra Bank — Harreshing and abusing me

Kotak Credit Card Collection Agency In noida— credit card agent harassing me and my family

11.10.2021 Delhi
Dear sir/madam,
I m Deepika Pandey wife of mr.Arjun Pandey.I having credit card no. Ending xxxx9935. My husband card payment minimum balance is due since one months. Because of some personal problem we cound not pay our minimum payment to kotak credit card since 1 months on tuesday one person from collection agencies his name mr. Manish his mobile no. Is [protected]. call me and He started giving warning to me, mera paise dedo wrna tere husband ko maar duga even the money amt is 11840 but he said paid 25000 immidately other wise sare pariwaar ko maar duga.gaali dene laga mujhe.jab maine kaha police complaint karugi toh kehta ja kisi k baap se ni darta.. I politely asked him what's your name, whats your agencies name? He refused to answer me anything and started very bad behavior with me and also abuse me that i have to give him money anyhow otherwise he will called me daily .even he said he come my house one kotak credit card man behave like this in front of my collegue is not good I didn't understand what is the way of collecting money.
Sir i am not a criminal or not a fraud person who will take their money and run away. I had just missed my payment due date and i was about to pay this month. But i am very hurt and my children are also scared. I dont want to continue my account with your bank and will make the payment also but before i make the payment i want you to solve this problem and i want that man and their agencies should apologize me. And should never call me again

Hope you will understand me and will not disappoint me. And solve my problem.

Thanking you,