Kotak Mahindra Bank — heavy credit card interest trap

Address:

411020

I have a kotak credit card. I am paying around 15k every month still my outstanding is not decreasing which is some how very unfair for me. I want to close this card as i have paid more interest in past few months than the credit limit. I don't want to continue with kotak now because it is spoiling my cibil score. I am requesting you to close my credit card. I want to make the payment of my total credit card amount in 3 parts so that i can come out of this credit card trap.

I have tried lots of time to write to kotak by their section on their website but, it gives error every time.
One can say it's a trap so that customer who is busy in their own schedule can never make complaint and the suffer.

Really a fraud company. Even their ex employees says the same. Never buy any thing from kotak.