Kotak Mahindra Bank — imps transfer not received at kotak bank since march 2017

Address:

600088

Service request number # 1-[protected] @ solutions. [protected]@kotak.com

I had opened a savings bank account with kotak bank due to my greedy thought of saving more rate of interest for 6% than my existing citibank savings bank account.

Account number - [protected]
Crn[protected]

Savings bank account was opened with kotak zero balance account on 27 march 2017 with a kotak bank associate m. Prakash (Employee id - 73902). Prakash had requested me to transfer rs.5000 /- for his incentive increment and informed me that i could withdraw this rs.5000 in next few days. Hence, i had transferred the rs.5000 for my new account opening using the url sent from kotak bank and done the payment via citrus payment gateway and the transaction was successful and the fund was debited from my citibank account.

Imps reference number :[protected]Attached screen proof for the same)

Rs.5000 transferred from my citibank account was not credited to kotak bank. When i inquired citibank they had clearly mentioned that the imps transaction was successful from their end and the same had confirmed the same via mail (Attachment 2 - mentions successful fund transfer from my citibank account).

I had reported this since missing fund transfer to kotak bank, however, they had not provided any proper response related to it. I have been calling kotak bank customer care and reaching to kotak bank branch since april. However, there is no response provided on this. Kotak bank claims that the transaction was not received at their end. Hence, i had requested them to do a reconciliation on transactions done on march 27 imps incoming transactions, so that they can easily idemtify my missing transactions in any their suspense account, however, no actions were done since then.

Kotak bank customer care had requested me to write a mail to and provided me the service request number # 1-[protected] for tracking purpose after highlighting this issue to public forum.

Since then i have not received any update on this service request. I have been consistently writing back to kotak, however they have never responded back to my mails.

Kotak bank does not have any courtesy to revert back to its customer and never bothered to revert back on his missing transaction. This is one of the worst ever banking experience to me with kotak.

Regards,
Thirumoorthi a