Kotak Mahindra Bank — invalid deduction of 20k from bank account

Respected sir/mam
I am sonu khitolia you would embarrased to know that what has been happening with me. I have account in l-9, kalkaji new delhi - 110019. My account no. Is [protected].
Sir on 26th of june i went to kotak atm at around 9 a. M in khanpur for withdrawl of money but because of server lost my transaction of 20k got fail than i did transaction from other atm of 20k. After half an hour i got sms that your transaction of 20k from kotak atm was successful. Sir i shocked and went to bank as well as atm. They said that your amount would be come back with in a week but nothing happened.
I went to bank and they said that cctv footage had seen and your transaction was successful. Again i demand for cctv footage and did fir for that. Since that day every single day i am going to bank as well as calling customer care but they continuously ask for 1 week time 2 days time almost 1.5 month has passed and they are not solving my problem please sir help me out. They are trying to fraud with me i am middle class person 20k is a magnificent amount for me. I will thankful to you if you solve my problem.
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Kotak Mahindra Bank customer support has been notified about the posted complaint.
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I did a transaction of RS 500 to a beneficiary using the QR code...Money from my account is deducted but not received at the beneficiary end...
Plz help me out with the problem as soon as possible...

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