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Kotak Mahindra Bank — Issue with new bank account opening

I have applied for a new ace savings account from Kotak Mahindra Bank online, vide application tracking no: ra01992182. Got confirmation mail on same day 6th JAN, 2017 that my savings account opening application has been successfully processed. Bank representative will get in touch with me within 48 working hours to complete the account opening formalities at my correspondence address.

I am still waiting for the bank representative call even after 15 days though it was supposed to be completed within 48 hours. I have sent multiple mails to escalation levels published at Kotak portal without any response.

I am afraid of the way Kotak Mahindra Bank treats new customers and kind of service expected in future.
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Complaint Status


[Jan 21, 2017] Kotak Mahindra Bank customer support has been notified about the posted complaint.
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    Kotak Mahindra Bank
    Customer Care Service
    Customer satisfaction rating
    31%
    Complaints
    3800
    Pending
    0
    Resolved
    1132
    Kotak Mahindra Bank Address
    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
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