Kotak Mahindra Bank — Kotak Mahindra Bank Not properly working

Address:New Delhi, Delhi, 110045
Website:Rbi

Sir/Mam
I have a account in kotak bank, when I go to bank to withdrawl money, but bank branch (Mahavir Enclave, Dwarka, Janakpuri) can't gave proper money at queue customer . bank service is very slow and bad.customers not happy with kotak bank service, many people go in the bank without the queue by showing something appointment to withdrawl the money, but when I contact to bank customer executive, they told there is nothing like that to take appointment to withdrawl money, and Many of the people take money as he/she want, but they can't gave proper money to queue customers after 3 to 4 hour his/her turn.In last I want to say that please do something about this and take any strict action.
Name:Dinesh Goyal
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    Kotak Mahindra Bank Address
    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
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