Kotak Mahindra Bank — kotak mahindra credit card - the card was not deactivated when requested

Address:Bangalore, Karnataka
Website:www.kotak.com/en/customer-service/contact-us/email-us/kotak-credit-card.html

I was using a kotak urbane credit card, which i request to deactivate on april 2015 before i was travelling abroad. Recently i was back and came to know that this was not done. Recently i came to know that some penalty is put on the card and i am getting the payment statement of 1800. From past one month i have been trying to contact you customer care to sort this issue. But no one has responded till now.
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Kotak Mahindra Bank customer support has been notified about the posted complaint.
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I have called to customer care by yesterday, people confirmed that amount will be cleared with in 24 hrs, but still not .
Why people you holding my money more than 48 hrs at your end. Kind of thinks irritating such NetBank users. Please clarify.

Ref:[protected]
Amount:2100

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