[Resolved] Kotak Mahindra Bank — loan harassment/fraudulent calls made by loan recovery agents

 
4 Reviews
India
 bashak on Aug 4, 2018
Dated - august, 04, 2018

There was a loan in my mother's (Salma bi) name, but the recovery agency of your bank is calling my friends/acquaintances and stating that i took a loan from the bank and is not answering your calls.

I spoke to the person who was calling my friends and harassing them in my name he spoke in a crude manner and said that your mother's loan is there and we will do the same thing we are doing for past three days until she pays.

I asked them to go through a legal channel but they again told me do whatever you want we will not stop.

I have nothing to do so with the loan and i request you to stop them from calling my friends. Even if my mother took the loan what is my fault in that. The company i am working in has corporate tie ups with your bank, and if this continues i will tell my companies legal/compliance team about this and they will take necessary actions to blacklist your bank.

The phone number i am receiving the call from - [protected]/[protected]

Complaint marked as Resolved Oct 11, 2018

Complaint Status


[Aug 04, 2018] Kotak Mahindra Bank customer support has been notified about the posted complaint.
Updated by bashak, Aug 04, 2018
My Name is Basha Iqbal Khan
Verified Support
Kotak Mahindra Bank Customer Care's response, Sep 10, 2018
Hi!We wish to inform you that, your Kotak credit card 4166xxxxxxx5690 stands cancelled. ^Team Kotak
Verified Support
Kotak Mahindra Bank Customer Care's response, Sep 10, 2018
Hi!We wish to inform you that, cibil report get updated on quarterly basis. ^Team Kotak
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

In my a/c kotak mahindra bank lien tbms charges with out intimation so please why there were charges in my account please solve my problem

I(V SIVAKRISHNA CHOPPA) would like to inform you that, closed the Credit card in 2015. But still it is reflecting in cibil score

My customer relation number is 68087620

Due to this my cibil score is effecting.
Its been more than a two year i am facing this issue which is still not yet resolved.
Hope to get the response asap
Hi,

When I checked my credit score it is showing low because of Kotak Mahindra Bank personal loan and the same is showing in my profile with Loan account no:XXXX1741 and XXXX7211 but I never ever took any loans or never ever be guarantor of any person. Request to support to close the same urgently.
Regards, Govinda Das

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    Kotak Mahindra Bank - loan harassment/fraudulent calls made by loan recovery agents