Kotak Mahindra Bank — machine was unable to dispense cash and the amount has been debited from the account.

Himani!

Address:

Noida, sector 18

Hi, this is to inform you that on march 03, 2020 i went to sbi atm (Parparganj, opposite to press apartment) and withdrew rs. 5500/- but the machine was unable to dispense cash and the amount has been debited from my account. My account is in kotak mahindra bank. On the same day i raised a complaint in my bank they raised 3 complaints and all are get rejected, they requested sbi to give them cctv footage but sbi is not responding on that. I posted my issue on twitter also but i haven't get any resolution till yet. It's almost been 3 months and i am not getting any resolution from anywhere. Rs. 5500/- is not a small amount for me. I am done with there service. Both banks are putting me on hold but none of them are ready to help me.
I would request you to look in the said matter because i am completely losing my hope, also i registered a complaint in rbi but today i got the message that the complaint is closed but i haven't get any update from them. Even kotak mahindra bank is also not giving me any update.
Kindly help me out with this.

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Kotak Mahindra Bank customer support has been notified about the posted complaint.

May 29, 2020

Updated by Himani! The company haven't tried to contact me, I requested them to receive a call from manager that time I received a call from number[protected] and 3 type of complaints they raised 1st level, 2nd level and 3rd level for which I got mail from [protected]@kotak.com but I haven't get any update in these mails only I got reference numbers of complaint. Nothing else.

May 30, 2020

Updated by Himani! Hi, I am glad that you are doing things for me, I got the revert from Kotak mahindra bank that they have requested SBI for CCTV footage but they are saying the same line from the last 2 months but the SBI is not providing them the CCTV footage also I went to SBI ATM linked bank and they said to me that they haven't received such request from kotak mahindra bank and they are not able to help me in this regard unless or until they got any request or mail and kotak bank is neither giving me any update nor sending me any mail regarding the same. Now I am not able to understand that which bank is not doing anything from there side because 3 months is such a long time and both of the banks are doing nothing in the said matter. Kotak also give me excuse that SBI is not providing them footage. I would request you to pressurize both bank and resolve my issue as soon as possible.