[Resolved] Kotak Mahindra Bank — misleading and harassment for credit card unblock

Harikeshvriddhi

from Mumbai, Maharashtra

Address:

400072

Respected Sir, I am card holder of card ending number with 8626 Harikesh Mishra. from Since 4 months I am going under financial trouble and I had explained everything to collection people that I am jobless and asap I will recover fro this temporary situation then also they have started harrassing me and abusing me anyhow I managed bear minimum amount due to make credit card in active stage. lastly I had spoke to Mr Vijay from collection department he has committed me that your card will remain active and I had made the payment of 1700. After paid the aforesaid amount he said only collection block is there on credit card . Any how I am trying to recover from this situation I asked him that I am depositing 5000 can I use that amount later "He replied yes you can but after 24 hrs. After waiting 24 hrs he said make a request to customer care to unblock the card. I called they pupil said 1 week after your card will be unblocked. Then I called Mr Vijay he was not answering my call full day afterward.
he messaged me a email of Mr Paul and I have dropped a mail for the same purpose but no reply came from there end

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Feb 23, 2018

Complaint marked as Resolved

Kotak Mahindra Bank customer support has been notified about the posted complaint.

Jan 15, 2018

Updated by Harikeshvriddhi Respected Sir,
I am card holder of card ending number with 8626 Harikesh Mishra. from Since 4 months I am going under financial trouble and I had explained everything to collection people that I am jobless and asap I will recover fro this temporary situation then also they have started harrassing me and abusing me anyhow I managed bear minimum amount due to make credit card in active stage. lastly I had spoke to Mr Vijay from collection department he has committed me that your card will remain active and I had made the payment of 1700.
After paid the aforesaid amount he said only
collection block is there on credit card .
Any how I am trying to recover from this situation I asked him that I am depositing 5000 can I use that amount later "He replied yes you can but after 24 hrs.
After waiting 24 hrs he said make a request to customer care to unblock the card.
I called they pupil said 1 week after your card will be unblocked.
Then I called Mr Vijay he was not answering my call full day afterward.
He messaged me a email of Mr Paul and I have dropped a mail for the same purpose but no reply came from that end.
After then I call to customer care and confirmed about my credit card the people said that your credit card has been permanently blocked and it not will be activated when I said what is the way to activate my card they people give me Mr Sudhir number and said that to speak to him.
When I connected to Mr Sudhir he has said me that you are card will be not activated due to Cibil default.
I am being harassed for my credit card activation although I have paid some amount and I am ready to pay in shorter periods but even though the people are not activating my cards kindly help on this, as I want to be a regular customer of KOTAK CREDIT

Verified Support

Jan 17, 2018

Kotak Mahindra Bank Customer Care's response Hi! We assure you that there was no intention on our part to be of any disservice. Should this have caused you any inconvenience, please accept our apologies for the same.
We request you to kindly write to us via http://bit.ly/19WK9Vg with your Registered contact number/ CRN or for immediate assistance you may call @ [protected].^Team Kotak

Jan 26, 2018

Updated by Harikeshvriddhi Yet till now I diddnt got any resolved message