Kotak Mahindra Bank — misleading/incomplete loan documentation.

Address:Central Delhi, Delhi, 110005

Recently i've availed home loan top-up loan from kotak mahindra bank for my abroad educational studies. From the beginning itself they were telling me that it can be used for any purpose like marriage, education etc. After they've disbursed my loan amount after so many hassled situation and i asked them that i need a arrangement letter where it is written the same. They refused to do so. As in the sanction letter in the purpose section its written bt and top up which is a type of loan not a specific purpose and they isn't a single line that indicates that it can be used for any purpose. Now they are just making me wait every single day in their branch for nothing.
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Kotak Mahindra Bank customer support has been notified about the posted complaint.
Nov 08, 2017
janakirama's response
close my account soon
Nov 14, 2017
Updated by Sahil Lal
After so making me so much wait they're telling me that its customer end use and we're not authorised to give any of the documents for the purpose of its use Its clean and clear cheating and robbing public.

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I want to close my bank account as soon as possible ..
Im going to out country so i want to close my account

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