[Resolved] Kotak Mahindra Bank — money debited but not credited into my 811 account. (citrus)

[Resolved] Kotak Mahindra Bank — money debited but not credited into my 811 account. (citrus)

P prashanthmuthoju from Mahbubabad, Telangana

I’m an existing 811 account holder since long time. I’ve a grievance here for you to solve it asap. While funding my 811 account yesterday i encountered an error saying “please try again later”. I’ve funded (Self funding) my 811 with 4000 rs yesterday night, but my 811 account is not yet credited till today. Also my boi account got debited with 4000rs. Unfortunately today morning i tried doing 1000 rs, but it again says please try after sometime”. And also 1000 rs got debited from my boi account. My acc: [protected] My crn :[protected] Ifsc : kkbk0007462 Transaction ref 1: mb811p[protected] (Rs.4000) on 3.10.2017 Transaction ref 2: mb811p[protected] (Rs.1000) on 4.10.2017 I’m yet to receive ₹5000 in total. Kindly refund to my account asap. +2 photos Was this information helpful? No (0) Yes (0)
Oct 12, 2017 Complaint marked as Resolved Sorry to post this late. My money got credited on 6th oct. no issues. Thank you for your support and I’m very much grateful to you guys. At first I started receiving calls from my home branch and from head office too. They were really concerned and helpful in the said matter. Were all Ears to listen my issue and very kind in solving it. They promised me a 24-hour solution upon escalating the issue. Surprisingly they have solved in less than 24 hours. Thank you. Kotak Mahindra Bank customer support has been notified about the posted complaint.
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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Mdd fayaz

from Eluru, Andhra Pradesh

I was trying to add money in 811 act... The amt has been debited from my another act(SBI)
But not credited to my 811 act
Plz resolve my issue ASAP.

I HAD ADDED SCREEN SHOT BELOW

Arrab Ali Maz

from Powai, Maharashtra

[protected] is mine crn I'm using 811 app in that I can't make mobile recharge when I'm Tring it's shows

internal processing issue and everything is fine I belive then what can I do