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Kotak Mahindra Bank — Payment done through net banking but showing payment not received by s chand

I pay Rs.1387/- to s chand and company through net banking on 22/10/2020 ref number- kgp[protected] description details- ccahj2swb585. But the amount not received by s . Chand. My account number is [protected] konnagar branch. Please take necessary action. Please refund the money immediately to me.
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Dear Madam,

As discussed in the month of Oct, it was an unsuccessful transaction and we had shared the same details on your email id [protected]@yahoo.co.in from [protected]@schandpublishing.com

Regards,

Info Team
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