Kotak Mahindra Bank — personal loan bt transfer

Address:

Faridabad, Haryana, 121001

This is arbind from faridabad delhi ncr regarding balance transfer from my existing runnig loan amount to kotak mahindra. I requested bt for my two loan one citi bank and second one bajaj finserv against respective amount around 357000 and 525000 through paisabazar to kotak on sept 2018 and loan spln 61592080 sanctioned with amount 900000 disbursed with roi 11.99 percent on 30th sept for same. Within 10-15 days one bt against citibank done sucessfully whereas second one for bajaj finserv still pending after passing one month. When checked with kotak i have been informed that you will have to pay pre-closer charges rs. 29000 to bank for this bt. During loan disbursement i wasn't informed about the same and i had given confirmation for disbursed amount only not for any additional amount in future. To resolve the issue i called no. Of times to kotak customer care and concern relationship manger but not getting any response and solutions. I wish to cancel second bt if possible if not proceed to cancel the entire loan. Requested same to bank but they denied for doing anything. They are mentally harressinng me. I am so helpless, very bad experienced with kotak customer relationship and customer care representative.
I am unable to pay any extra charges as same wasn't communicated to me earlier, kotak made calculation and estimated about outstanding balance and issued cheque dd to respective bank for loan closer now after a month no point to ask for additional amount.

I had a word with ramkesh sharma relationship manager but not getting proper response or resolution on this case. So bad experienced with kotak customer handling.

Requesting you please take a look into this on priority basis.

I am looking forward for your favourable

Thanks,
Arbind
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