[Resolved]  Kotak Mahindra Bank — Personal loan charges

SPLN60018968
Recent event date -1sep21
I wrote a mail in the grievance redressal stating the bank is requesting for an amount after receiving it. An EARLIER Reply is sent by some man named Dinesh. if I look at the response he sent, I can see 2 files, where it clearly shows that Bank received the money on 31st Aug. But the BANK inspite of receiving the money made an attempt on 1st Sep in my bank account and is even asking for bouncing charges. in this fashion for last 5 times. I m disputing this from 1 year or more--WHEN CHARGES TOLD TO ME WAS 7000. BANK IS ADDING CHARGES IN THIS STYLE WHICH IS NOT FAIR PRACTICE. Whatever, rules and regulations this man Dinesh wrote is not related to the issue I am highlighting here. I HOPE SOMEONE IN THIS forum SORTS THIS FOR ME. i agree with genuine bouncing charges due to unavailability of funds. But the bank has been creating CHARGEs by communicating one thing from collection representative and doing another. Now charges they are asking is 33000, which is unfair. No proper resolution given on why bank will take payment 1 day and second day make a mandate and make bouncing charges corpus- for harassing their customer. I would like your help to resolve this for the initial amount 7000 without impacting my score.