Kotak Mahindra Bank — phoenix arc - no replies

Phoenix arc has spoiled my credit rating by updating wrong information.
I have raised this issue to highest level in kotak and phoenix. They accepted mistake happened from kotak side. But still no correction happened.

1) [protected] - r1cp142382
The status is already “closed”. The status was changed last week.
The actual concern is:
Dpd from march 2018 to july 2018 were changed to “900” (Refer to the screenshot below)
Till last week the dpd’s were “xxx” –

- dpd’s cannot be changed since it was already a settled account in 2013. Post 2013 this a/c was not reported
- dpd’s should be “xxx” post settlement happened 2013. Phoenix cannot report me post 2013 since the a/c was settled.

Action required from your side – correction in dpd “march 2018 to july 2018” to “xxx”

2) [protected] - b1c0169460 (Refer to screenshot below)
No change in status it is still “written off and sold”