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Kotak Mahindra Bank — refund not received on cancellation

Dear sir,

This is to inform you that i have not yet received the refund of the cancelled ticket which was cancelled by me on 22nd february 2018.

The details of which is mentioned as below:

Pnr – [protected]
Transaction id – [protected]
Cancelled date – 22/02/2018
Cancellation id – [protected]
Transaction amount – rs. 2, 310.00
Refund amount – rs. 2, 180.00
Refund status – refunded
Refund date – 26/02/2018

The reservation was made from bandra terminus (Bdts) to bhuj (Bhuj) on 23/02/2018 & return from bhuj (Bhuj) to bamdra terminus (Bdts) on 25/02/2018.

Although while checking in the irctc website it is showing that the amount has been refunded on 26/02/2018, but till date no refund has taken place in my bank account. It’s more than 10 days have passed but i have not received the refund.

Request you to refund the amount in my bank account from where the amount was paid while booking the above ticket.

Hope for a swift action from your side.

Thanks & regards,
Hemita shah.

Complaint Status


[Mar 06, 2018] Kotak Mahindra Bank customer support has been notified about the posted complaint.
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    Kotak Mahindra Bank
    Customer Care Service
    Customer satisfaction rating
    30%
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    Kotak Mahindra Bank Address
    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
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