[Resolved]  Kotak Mahindra Bank — refund not transferred to account

Website:hairburst.com

I have ordered a product from hairburst from uk, and used this account for payment. Company cancelled the order and sent me email of refund since 19th december 2017.. Still there is no refund added to my account. And recently i got an email that refund have been transferred within 10 day from 19th december 2017, if still not received then it must be issue from bank side.
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Feb 13, 2018
Complaint marked as Resolved 
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Verified Support
Jan 10, 2018
Kotak Mahindra Bank Customer Care's response
Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/2wg92xK
or for immediate assistance you may call @ [protected].^Team Kotak
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Savings account with Kotak Mahindra Bank is blocked from 23rd Dec
I personally visited the bank on 28th Dec, the bank manager assured the account to be active by EOD 23rd Dec, still no response from them

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