Kotak Mahindra Bank — regarding credit card payment

Address:Bangalore, Karnataka, 560040

Hi i had over due of 18800 and i was making my full payment but due to some issues missed payment for 60 days and you people told me that you can settled credit card by paying14500 and your credit card will be permanently block.. Or else if you pay full payment of rs18800 u can continue using your credit card.. But after making the full payment they have changed their statment and now they are saying it is not possible to remove the collection block im sure kotak has cheated me on this issue..
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With out any information deducted 118 Rs my account ad hoc statement.
soo please reverse my balance thankyou
my account number is [protected]

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