Kotak Mahindra Bank — Retreval of property documents, home loan ihl118673 & ihl59312

Address:	411060
Website:	Consumer complaints

Hi
Kindly be informed that above mentioned loans were close and dues were credited to your bank early december 2016. However i did not receive the property papers when i visited your loan department in pune. I was told that they had received only part of the property documents from their head office. Earlier even your staff has made me take extra rounds of your office for foreclosure letter etc. It is hard to believe the a bank like yours which portrays itself as reputed private sector bank would indulge in the harassment of its customers.in this digital age your bank always says things will be done in seven or ten working days. There is surely something rotten in your system, the top management is slack and should be reprimanded. Customers are to be treated with respect and you should value their time too. Lame excuses such as delays due to demobilization etc are just excuse for incompetence and negligence. If you do not give my property papers at the earliest i shall seek consumer courts assistance to set things right.
Regards
Arobindo sarker