Kotak Mahindra Bank — reversal of wrong transaction due misuse of phone no. to your bank account for linking through ekyc.

Address:

KOTAK MAHINDRA BANK,PANCHWATI,NASHI, Nashik, Maharashtra

Sir, my name is laxmikant dhondubaji patole, my sbi, ahmednagar, maharastra.ac no. Is [protected] has been debited 10000x2=20000 rs. (By utr nos[protected],[protected] on dtd.[protected] during transaction through "phonepe" app linked with phone no.[protected] which right and contnued owner my friend mr. Vinod pralhad patil, panchavati nashik. Whose such [protected] phone no. Is unik and continue from last 9-10 yrs linked with only one icici bank, panchawati branch, nashik, maharastra. He has no anyone saving or current acccount at your "kotak mahindra bank"panchawati nashik.
But my transferred 20000/- rs. Amount transferrred towrong and unknown acct. No whose last 4 digits is *5920 at your "kotak mahindra bank"panchawati nashik. Of ifsc code-kkbk0001913. All this transaction is done due to miss use of my friend's phone no [protected]. Linked with kotak bank account. It is big cause to "kyc"process by your banking system and wrong banking practice by your adminstration.
Also my friend contacted to your senior officer at kotak bank, panchawati, nashik for help but they not given support in this matter. Please help me in above said probem to resolve it and get reversal my said lost amount due to wrong kyc with phone no.