Kotak Mahindra Bank — security breach

Address:

Bangalore, Karnataka, 560100

Hi team,

I switched my company on last year december 2018. I chose kotak mahindra bank as my salary account. Since i already had an account in kotak bank, i requested the bank people to convert the same account to salary through mail. Even i received the confirmation from them through call saying the same has been taken care. I started to face the transaction issue from last month i. E from april first week when i was ordering the stuffs in amazon web site and both of my personal details like email and mobile number was changed, because of which i was not receiving otp. Later when i checked my details on the kotak mobile banking app, i realized that the personal details have been changed without my consent. I called up kotak customer care guys and raised a complaint on april 13th and this is the worst customer service i have seen. As a customer i should get update from them instead i used to call them on daily time and each time when different people receive the call i have to explain them the issue. Below are the list of concerns/issues i have on kotak bank

1) without my consent personal informations like email id & personal mobile number has been changed in bank records without my consent
2) delivered a welcome kit having new debit card and check book
3) online mobile banking account was restricted for my login
4) not able to use any apps like phonepe, google pay, airtel for any kind of transaction using kotak bank

Let me go through each case

1) in the first issue, i don't understand how the security breach happened from a bank who are supposed to have very good security patches running on regular intervals. Even its been more than a month, they never gave me the update on what has happened. Because of this issue, i faced the issue for more than 2 weeks before realizing the problem and raising the complaint for the same.

2) in the second issue, they delivered a new welcome kit having debit card and check book, which is issued as a new corporate salary account. If this is the case then how earlier they converted my savings account to salary? I had drawn 4 times salary using the earlier account then why all of a sudden this new debit card? Finally when i said them that i didn't sign any documents recently related to the new debit card issue, they told me that they will proceed with the cancellation of the same and told me to say like wrongly i have signed the documents because of that they have dispatched a new welcome kit

3) in the third issue, meanwhile they blocked my banking account as well

4) in the fourth issue, since i was not able to receive otp through mail or mobile number as it was updated with wrong details, i was not able to do any transactions using phone pe, google pay, airtel app etc.

I don't know how far this forum may help me but i wanna let others users know what kind of security breach and fraudulent things can happen from kotak bank.

Sincerely looking forward to get some solutions from here at the earliest.