Kotak Mahindra Bank — Sudden receipt of sms alerts in sept 2015 regarding acct bal of an acct closed in 2012
Mumbai, Maharashtramumbai, India
1) Is it a customer’s responsibility that even after a confirmation phone call from branch – officials of KMB Pune – Bhandarkar Road(PBR) regarding RECEIPT of ACCT CLOSURE FORM in September 2012 an account has not been officially closed even 3 years later? 2) In April 2012 on a visit to KMB – PBR branch I was informed my Salary A/C had been converted to a Savings A/C and I had to maintain an AQB of Rs 10, 000. 3) On 27August 2012, when Rs 1, 500 was debited from my Account it led me to discover that my AQB was actually Rs 50, 000 & not Rs 10, 000 as your KMB-PBR branch officials had told me .Is it a customer’s mistake to trust a KMB – official? Should a customer have to lose Rs 1, 500 for wrong information furnished by a callous KMB – official? 4) After 3 harassing visits to KMB Cuttack branch, I submitted the duly signed Account Closure Form to KMB PBR Branch in September 2012. 5) I got a confirmation call about receipt of Account Closure form from KMB – PBR in September 2012 (last week). 6) All correspondence from KMB to my registered number [protected] had stopped after September2012. 7) But suddenly from mid-September 2015 onwards weekly SMS alerts about Account Balance are being sent on [protected] which is no longer used by me. 8) After being informed about the same by the current user of [protected], I emailed service.[protected]@kotak.com regarding the same. Mr Arun Tiwary from KMB – PBR gave me a call on 19th November 2015 and asked me to just send a SECOND ACCOUNT CLOSURE FORM hand – signed by me .I duly sent a hand – signed print out of the form sent across by him . 9) Though he had not specified I had attached an attested copy of my PAN CARD from my end. 10) Mr Arun called up on 9th December, 2015 and informed me to send across only a Account closure letter and mentioned he had dropped me an email regarding the same. 11) But the email contained a DORMANT ACCOUNT ACTIVATION FORM. 12) I have been robbed of Rs 1, 500 due to negligence and wrong information by your bank officials. Why should I be harassed again because some callous and irresponsible official of your bank has not processed my Account Closure form 3 years back which was informed by Mr Arun in the first call from him on 19.Nov.2015? 13) Mr Arun has been informed in the first call on 19Nov2015 that [protected] is no more used by me.So how can you expect me to take his calls if he is calling up on that number?He was also informed I will not be available after 25.Nov.2015.I was on leave and hence I was able to look into this matter.I currently do not have internet facilities at my place of posting and hence would be unable to respond to emails from KMB. 14)I have also sent a written letter to KMB on 19DEc2015 putting in a request to get my Account closed and stop harassing me.Thats was my third correspondence for Account closure My concern has still not been looked into and I am still harassed.I wish no further business with KMB.
[Dec 30, 2015] Kotak Mahindra Bank customer support has been notified about the posted complaint.
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