Comments
The concerns have not yet been looked into
- Why was the SMS alert regarding Acct Bal of Acct closed in Sept 2012 again delivered to [protected] today morning?
- Mr Arun has been clearly informed in the first call he made on 19Nov2015 that [protected] is not is use by me anymore.Has he not updated my contact number in KMB records?
- Why was the SMS alert regarding Acct Bal of Acct closed in Sept 2012 again delivered to [protected] today morning?
- Mr Arun has been clearly informed in the first call he made on 19Nov2015 that [protected] is not is use by me anymore.Has he not updated my contact number in KMB records?
1. My concern.Is when i had already received an acknowledgement cum confirmation call from kmb - pune bhandarkar road branch in last week of september 2012 about receipt of my account closure form at kmb - pbr branch, how can my account be in dormant/ freeze (whatever you label it as !!!) state even in jan2016?
2. I got only one call in last week in sept2012 stating my account closure form has been received and was assured it has been duly processed.How was i expected to know the form had not been actually processed?
3. The sudden revival of sms alerts thankfully informed to me by the current user of [protected] led me to discover from mr.Arun that my account closure form had not be processed. Why do i have to submit documents again because of irresponsible behavior of some callous kmb official in not actually closing my account?why this harassment to a customer?
4. I was informed by a bank official that these documents are required for account- opening.An aadhar card is not required for account closure? i have made it clear that i wish no further business with kmb.Or is this some fraud?
5. Mr.Arun had asked me to only send a hand-signed account closure form with no mention of any other document.I attached my pan card from my end alongwith the second account closure form on 02dec2015.The receipt of the same was acknowledged by mr. Arun.Why again a third round of documentation?
2. I got only one call in last week in sept2012 stating my account closure form has been received and was assured it has been duly processed.How was i expected to know the form had not been actually processed?
3. The sudden revival of sms alerts thankfully informed to me by the current user of [protected] led me to discover from mr.Arun that my account closure form had not be processed. Why do i have to submit documents again because of irresponsible behavior of some callous kmb official in not actually closing my account?why this harassment to a customer?
4. I was informed by a bank official that these documents are required for account- opening.An aadhar card is not required for account closure? i have made it clear that i wish no further business with kmb.Or is this some fraud?
5. Mr.Arun had asked me to only send a hand-signed account closure form with no mention of any other document.I attached my pan card from my end alongwith the second account closure form on 02dec2015.The receipt of the same was acknowledged by mr. Arun.Why again a third round of documentation?
Dear Ms. Mishra,
At the outset please accept our sincere apologies for the inconvenience caused to you.
We would like to inform you that, we have raised the issue to our concerned division for having the same checked and we shall revert to you at the earliest. We request your co-operation in the interim.
Assuring you of our best services at all times.
Thanks and regards,
Kotak Team
At the outset please accept our sincere apologies for the inconvenience caused to you.
We would like to inform you that, we have raised the issue to our concerned division for having the same checked and we shall revert to you at the earliest. We request your co-operation in the interim.
Assuring you of our best services at all times.
Thanks and regards,
Kotak Team
Fraud in the name of credit card
Auto debit of Rs.18000 from account in may 2016 even after settlement in september 2015. The card was not used since then. Spoke with Senior manager of the credit card department and he said to arrange for a reprentative for clearing the issue and now no response from him.29%
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27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
We regert for the inconvenince caused to you.
Trust our grievance redressal team is looking into your concerns.
^Kotak Team