Kotak Mahindra Bank — telephone call seeking otp and credit card details

Address:	Pune, Maharashtra, 411045
Website:	www.kotak.com

Name of account holder: jeevan subhash rao
Credit card no.: [protected]
Sb account no. [protected]
Dear sir,
Today at 16.28 hours i did receive call deemed to be from kotak bank. Caller was female. She was asking me to furnish credit card details viz card number, date of expiry of card so as to enable kotak bank to issue new single card for both debit and credit card. She was saying that a message will be sent by kotak bank which i need to produce to the courier person who will be in return delivery my new debit-cum-credit card. She was insisting to provide credit card number and expiry date. I was reluctant to furnish same as in case other bank this is not being asked. They simply ask to use t pin and then credit card card number. The way she was explaining, i felt no harm in furnishing credit card number and its expiry as she was not asking cvv number. I am fully aware that cvv number and otp should not be discolsed to any one including bank official. As soon as she did ask me to divulge otp number sent by kotak bank, i smelt fishy and refused to convey same to her and abrupltly disconnected phone call.
Please enquire about this instance and conveye about outcome of your enquiry.
Thanking you
Yours faithfully
Jeevan subhash rao
[protected]