Kotak Mahindra Bank — term insurance surrender

Address:

Flat no 102, Kartik Heights, Behind Reliance Fresh, Phale Nagar, Next to Nisarg Apartment, Ambegaon Budruk, Pune - 411046

I have submitted my below application to surrender my policy along with documents but I have not recieved any update from company. It's been a month.

Hello,

I have life insurance cover. I want to surrender this plan since I have foreclosed the loan in Suryoday Bank, So I want to request the company to assist me in surrendering this plan.
Name- Shraddha Madhukar Pawar
Product Name- Kotak Complete Cover Grouplan (Product UIN- 107N018V04
Certificate No- CC000072_[protected]_[protected]

Please let me know the process to surrender this plan and the documents.

Thanks & Regards
Shraddha