Kotak Mahindra Bank — Toll free number of Kotak Mahindra bank not working , Credit card needs to be cancelled and surrendered

Address:

Bangalore

From the past one year i am trying to Call the customer care of Kotak mahindra bank on their toll free number which never works and no one picks up the call . I was charged substantial amount on my Credit card and was proned to mental agony by doubling my charges within one month . they charged annual card fee of 500+GST when not paid for a month being unnoticed by next month the charges has become 1290/- for which no reason was given and no one to answer the queries of a customer. I want the bank to refund the Amount collected on my Card and give the procedure to surrender my credit card and close the savings bank account too.

It should be taken to consumer forum about non functioning of the toll free number given in Google. They should be punished for such a blunt mistake, and many more customers should be suffering for such frauds by Kotak bank