[Resolved]  Kotak Mahindra Bank — Transaction dispute

Address:	Bangalore, Karnataka, 560017
Website:	www.kotak.com

I had shared this mail with Kotak Bank after calling their customer care which did not respond properly. Complaint details (5 Jan Mail) I wanted to file a compliant which wasn't solved properly over the phone call that I had made to the customer care department. The issue was I had used the bank's mobile app to book the ticket & when I booked my third ticket I didn't get any confirmation from Goibibo but the amount was deducted from the bank. The customer care person told me that the money would be refunded if Goibibo doesn't have any such booking. Goibibo has denied any booking made in that name which leaves me in a fix. I haven't got any revert from your end notifying me that the amount was deducted & would be refunded. Also, I asked the person that I had used the code to book the ticket & that was the 3rd ticket hence the code is also not valid now. He said that I would be able to use that code again in 2 days. The ticket price has increased now. Not only I have no information on refund of the amount, I can't even use that coupon code & to add to that I have to now bear the difference of the flight amount too. 7 Jan Update Spoke to customer care again & turns out my request was never taken. Also, they are totally clueless about how can I avail for the offer again. Wrote a mail again to describe the details.