Kotak Mahindra Bank — useless service

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I have lost my debit card and credit card and hence blocked it from mobile app because phone banking ivr is useless asking for nonsense questions and a very long procedure to contact to any representative. They have dispatched another debit card but the address mentioned in my account is neither my current address nor my permanent address. I dont find any option to change my address nor i am finding any option to contact to customer care. One query is already raised by me 2 days before and did not get any update yet. I am a working girl and have no time to visit the branch. Moreover there is no direct mail id on which we can submit our query and get an early response. Submitting a query by filling online form means they will response in 5 working days. If one has any emergency he/she has to wait for 5 working days. Initially it was very good but now its really very inconvenient to use kotak customer care services.