| Address: | Neville House, Opp.Evershine Main Gate, Golani Naka, East),Thane, Vasai-Virar, Maharashtra 401208 |
Respected Sir/Mam,
On 2nd December 2022 I reached my nearest Kotak Mahindra Bank Branch at 401208, to update mobile number linked to account as this process can't be done online. The executive at 2nd counter said the mobile number will be updated in w hours, she didn't told me fill any form, she said to show her only my Account number, CRN, and the new mobile no., she updated my old mobile number with my account no.! I got to know this after I received the email on my registered email id. Next day I called the kotak helpline number for help as I was not able to go to the branch again as my son is handicapped and I need to totally take care of him, your helpline executive connected me to the branch manager and the asked me all the details and said they'll call me back in one hour, 4 hours passed still no call back, so I again called the helpline and told the issue, they connected me to the branch employee, ahe said that I'll have to completely visit the branch again to update mobile number, I somehow managed to visit branch yesterday on 7th December, the Counter No. 1 executive said me to fill up a form but also told me to leave the mobile number space blank and said that she'll enter the mobile number, She asked me mobile no. I dictated it, she said no. will be updated in next 1-2 days. In evening I received a mail that the mobile number updation request has been initiated and as I readed further I saw that she entered the last 2-digits of my mobile no. are incorrect again. So today 8 December I called kotak helpline again they connected me to branch executive, they again said that I'll have to visit the branch again because we can't update mobile number Directly for customer safety policy. Is this your customer safety policy that you enter mobile number wrong 2 times? I request Kotak Mahindra Bank to start mobile number updation feature online, you can use all security measures like Aadhaar Face and biometric authentication by AadhaarFaceRd app, otp based verification etc. But please improve your branch at "Neville House, Opp.Evershine Main Gate, Golani Naka, East), Thane, Vasai-Virar, Maharashtra 401208"
My account details:
Kotak Savings Account: MADHURI AMIT SANNAKE
Registered Email ID: [protected]@gmail.com Was this information helpful? | 
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