[Resolved]  Kotak Mahindra — Very unprofessional service

Address:

Kolkata, West Bengal

I had opened an account in Bangalore after which I shifted to Kolkata. I had called up the bank and made necessary changes to my current address and other details. I also received my credit card at the current address in Kolkata. Now it seems the bank has erased that record and still shows my Bangalore address as current address and is sending couriers and New Debit Card to Bangalore. Not only that, in spite of supplying them with dozens of identity proofs they still have my birthday wrong in the system. And they wont even tell me what it is. So i am unable to use Verified by Visa since it asks for birthday for verification. Even the customer care people do not help much. They just keep directing me from one call to another and then someone says' Sorry cant help you' This is the worst service by a bank I have experienced so far. Planning to close my account if the address is not resolved soon. phone: [protected]