[Resolved]  Kotak Securities — Complaint for unauthorized trade and misuse of my funds

Address:Mumbai

Sir,

I am the customer of Kotak security and have a Dmat & Trading Account with Kotak securities vide Client Code ZO39W. I was having 5000 shares of Tata Steel BSL company in my Dmat Account but today (07/06/21), my 2445 shares of Tata Steel BSL were sold by the company without my knowledge and consent. I had not received any phone call, message or email from the Kotak security about any fund short. Moreover, my RM had also not informed me about any fund short, even I talked to the RM today twice regarding my portfolio but he did not inform me about any fund short. Moreover, I purchased mostly my shares 2-3 days ago through my RM. The company sold my those shares which were at loss, causing me great loss. This is very irresponsible behaviour of the company with the customers. Kindly lodge my complaint and enquire who is responsible for this unauthorized trade. I also lodged my complaint to other authorities in the matter.

Thanks
Rajesh Kumari
Phone No. [protected]
Client Code ZO39W
Was this information helpful?
No (0)
Yes (0)
Aug 6, 2021
Complaint marked as Resolved 
Kotak Securities customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2021
Kotak Securities Customer Care's response
Hi Rajesh, we regret the inconvenience caused to you. Based on the information provided, your query has been forwarded to the concerned team. They will get in touch with you regarding this.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Kotak Securities
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    62%
    Complaints
    384
    Pending
    0
    Resolved
    227
    Kotak Securities Phone
    +91 6652 9191
    +91 6621 6666
    Kotak Securities Address
    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
    View all Kotak Securities contact information