[Resolved] Kotak Securities — Poor service and response from bank.

[email protected]

Address:

Bur Dubai, Dubai

Hello Sir/Madam,

Myself and my wife have Demat and trading account with Kotak securities. My Customer ID is 36431885 and my wife is 80944789. The contact number for both of our accounts is the same mobile number and Email Address ( both are mine) since the inception of account for both o[censored]s. This has been going fine till last week, Suddenly I find both our trading accounts are deactivated and have asked to speak to call centre. I approached the Rep office
in Dubai and they informed me that due to common mobile number and email address it has been blocked and asked me to submit a form to get it activated. I did the same promptly on 10th Dec 2020, but today 14th Dec both my account and my wife account are still not activated for trading.

Firstly this should have been checked at the time of opening the account, secondly I should have been informed in advance for change if any additional information is required as these accounts have been working for long time. It is not appropriate to deactivate the account suddenly without informing in advance for any update to be made, for banks requirement. Putting your customers in difficult situation reflects poorly from service provider like Kotak securities. I have faced some issues in past also, after providing information I do not find any timely response or action taking place and I have to follow up multiple times.

This way of delayed/poor service action is really worrying about the quality expectation from Kotak bank/securities management. If my account is deactivated for such a long time.

request you to look forward for timely resolution.

with regards,
brijveer singh

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Dec 18, 2020

Complaint marked as Resolved

A Very poor service from kotak securities. They mention many contact numbers and email ID for raising a concern but no one picks the phone or respons to the mails on Time. They write delayed mails with apologies (empty words). A bitter taste from one of the banks which boasts of customer service.

Kotak Securities customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2020

Kotak Securities Customer Care's response Hi Brijveer, we’re sorry to hear about your experience. Based on the details provided, your query has been forwarded to the concerned team. They will get in touch with you regarding this.

Verified Support

Dec 16, 2020

Kotak Securities Customer Care's response Hi Brijveer, our Customer Service representative tried calling multiple times on your number but was unable to get in touch with you. Request you to please share your alternate contact number and confirm the convenient time of working hours so we can address your concerns. Alternatively you may also chat with us directly via bit.ly/kslchat.

Dec 16, 2020

Updated by [email protected] Hi Team,

With respect to your Dec 16 message, No one has called me on my mobile phone. In fact I have called your rep office in dubai today Dec 16 to sort the issue and also provided the screen shot to them that the issue is not resolved. You can check with your rep office in dubai.