Kotak Securities — from last 8-10 months, i am observing that your services are being pathetic

Dear kotak team

I have been trading in stock market through kotak mahindra securities from last approx 14 months approx

In the beginning, i was given good support and assistance (For 3-4 months only) in regards to trading (Intraday and long term calls.)

But from last 8-10 months, i am observing that your services are being pathetic and worthless and quite disappointing

Employees those are sitting on bolt they are absolutely without any experience and knowledge and this is the reason, i have incurred consistent losses. They don't do any analysis, they don't have any study, they just recommend a random script and on losses (Which is there 99% times) they simply say sorry sir, what can we do, this is market and it fluctuates.

Is this the reason that you hire broker, i went with kotak mahindra securities not to incur consistent losses due to unprofessional and unknowledgeable employees sitting on bolt,

So for what reason you people are engaged, just to collect brokerage from clients. I lost my hard earned money trusting you people.

I don't want to continue any further with kotak securities and needs to switch my broker immediately, now i feel that, it was my mistake to open account with kotak securities.

Please need immediate information / process to switch broker at the earliest.

Thanks and regards

Arshad ali

Zy8wa - udaipur - rajasthan
[protected]
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Kotak Securities customer support has been notified about the posted complaint.
Verified Support
May 29, 2020
Kotak Securities Customer Care's response
Hi Arshad,
We're sorry to hear about your experience. Based on the details provided, your query has been forwarded to the concerned team who will get in touch with you regarding this.
Please note, COVID-19 pandemic is characterized by people to people spread. We have limited number of staff working at our customer contact center. Consequently, you may face some delays in receiving responses to your queries. Please bear with us for the inconvenience. Alternatively, you may write us at service.[protected]@kotak.com for any assistance.
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