[Resolved] Kotak Securities — Trading and Demat Account | |
Since June'21 I am trying to activate my Kotak Securities account. My correspondence started from 10th June’21. 1. I was asked to record and send my video with my PAN details which I did on Whatsapp. 2. Then I got a response that I should go to the branch and do my KYC. I called my branch and no one picked up the phone. 3. I called Customer care and they said that none of the branches are open. They said that they will send an Executive home within 4 days to complete my KYC. Till date no one has come. I had been to Kotak Bank Mulund Branch. I have submitted all KYC documents like my photo, pan, aadhar, signed form etc. on 31st July to Kotak Bank Mulund branch. It has been 5 days still my account is not active, neither has any dividend which was due on 23rd July, come to my account. I have sent mail to the CEO and other levels of escalation, still my issue is not resolved. I have lost out on my trading because of this. I am very disappointed with the workings of your Bank. No process in place, no SLAs, not bothered about customers. I don't know how this company works. Was this information helpful? | |
Sep 10, 2021 Complaint marked as Resolved Kotak Securities customer support has been notified about the posted complaint. Verified Support Aug 10, 2021 Kotak Securities Customer Care's response Hi Anna, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
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