[Resolved] Kotak Securities — Worst customer service

Shefali_Juneja

Address:

48-R Model Town Rewari

Hi my id is zw16x. From last few days i have been trying to connect to my representative but her behaviour is so rude and full of attitude.
I called her many times but no response. Every time she says she ll call back. Reason being she asked me to do a trade of her choice which i rejected abruptly.
Hope my complaint would be heard.
Or else i ll have to port to other broker.

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Aug 9, 2021

Complaint marked as Resolved

Kotak Securities customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2020

Kotak Securities Customer Care's response Hi Shefali, based on the details provided, your query has been forwarded to the concerned team. They will get in touch with you regarding this. Please note, you may face some delays in receiving responses to your queries. We have limited staff working at our customer service department due to the current COVID-19 Pandemic situation. Please bear with us during this inconvenience. Alternatively, you may write to us at service.[protected]@kotak.com for any assistance.