Dear team, i had purchased a women's kurti worth rs.1299/- from a cambridge shop located in nerul east on 2nd oct'17, which was found to be defective when i wore it during diwali for hardly 3 hours. On approaching the shop i was assured by shop owner with fresh piece within 15 days. However on visiting the shop twice, i did not get the replacement. Third time when i visited the shop again, i was asked to buy another kurti of the same price. This is not acceptable since i invested in the kurti which i liked very much and hence, i asked for refund which was also denied straight away and also treated me arrogantly on asking refund.
On complaining with cambridge customer support & following up for almost one week i was told that cambridge is exclusively for men's wear and they can't help me on this. However the bill which was given to me has the name as cambridge : authorized showroom. Also i want to know how the dealer is selling women's wear if it is authorized cambridge shop and cambridge is only for men. Also why am i forced to buy another kurti if they can't arrange the same fresh piece because i invested 1299/- since i genuinely liked that piece only.
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