KPN Parcel Service — Computer table damaged in transit

Address:	kpn parcel services, opp hotel anandhas vadavalli coimbatore 641 041
Website:	[email protected]

TO WHOMSOEVER IT MAY CONCERN

I booked a consignment as per details below through your parcel office at Vadavalli Coimbatore.

1) Sender: Ramesh
2) Items: a computer table and high quality plastic chair
3) LR No.[protected]
4) Receiver: Sandhya (my daughter)
5) Sent to: Velachery Chennai
6) Amount paid Rs.450/-

At the time of delivery, we were shocked to note that the table was fully damaged and not in a usable condition.

While booking, the entire transaction was handled by a school boy, around the age of 16 years, who was told to be the son of the actual staff. He promised us that the table and chair will be properly safeguarded against any damages.
However, against our protest, he mentioned in the booking form "No claim for damages". When I questioned this, he told me unless we accept to this condition, the consignment can't be booked and at KPN all parcels are booked with this condition only.

Now my questions are:

1) Is it a fact that in KPN all parcels are booked with the condition "No claim for damages: If so, has the Government authorised such bookings? Is it as per Law?
2) How can the parcel booking office be handled by a minor boy and what is the quality of service that you can give to the customer?
3) At the delivering office at Chennai, when my daughter wanted to take delivery of the chair only and not the table since it was damaged and she wanted to make a complaint, they refused saying that we have to sign and take both the items. This is against the rights of the customer.

The photographs of the damaged table are attached herewith.
Hence, I hereby demand you to pay me a sum of Rs.1900/- being the cost of the damaged table and Rs.450/- being the amount paid byme to your company plus Rs.5000/- as compensation towards mental agony and stress undergone by us because of your 'Inefficient customer service'.

Please note that this should be treated as my legal notice under consumer protection act 1963 and in case I do not get the remedy sought by me within 3 days the matter shall be taken up with the Consumer Griegances Redressal Forum at your costs and expenses.

Yours truly
Ramesh Ramakrishnan

Punjab National Bank
Cross Cut Road Coimbatoroe 641 012 Tamilnadu India
Ph:+[protected], +[protected]