Kpn Travels — Complaint kpn travels for refund

Address:

600126

Dear Sir,

I have booked a ticket from Madurai to Chennai on 11/05/2017 in the name of KALAISELVI at 2.45 PM through my ICICI net banking. But there was problem at the end of process. I have called and asked KPN office and informed what happened in the process and they said the amount will credit automatically. So, I booked again in 10 minutes and get the ticket and get the boarding pass# BE[protected] and traveled on the same day. But Still now i didn't received my refund amount of Rs.542/-.
While calling for the complaint to KPN office, they rejected my claim and speaking irrespective and they said your both the tickets has booked successfully where will not be refunded.

Kindly take the necessary action regarding the same to refund my money back.