| Address: | Chennai, Tamil Nadu |
I have booked the KPN bus service from Chennai to Palakkad on April 28 at 7:45 pm and the bus was suppose to start at 8pm from Chennai.We were supposed to board at Koyembedu at the initial time of booking and later they had sent an SMS changing the boarding point to MMDA bus point.
The bus started 30 min late and at 2:30 am early morning the bus ceased to work because of an engine problem.We had to attend a marriage at Palakkad at 9 am and actual scheduled arrival was 5 am.The bus was still in Vilipuram till 6 am which is just 3 hrs away from Chennai.An alternate bus came around 6 am in the morning on April 29, 2017. We could not attend the marriage and since we had a train booked from Shornur to Kochi, we thought we could at least get down in Palakkad and board the train at 3pm. It was the worst travel experience as we were still in Coimbatore at 1:30 pm and could not rememberven catch the train .
It was a big loss for us, as not only we could attend the wedding but also we lost the money paid in hotel, train and our valuable time.When we called the customer service, we got the worst response . Instead of taking the shortest route, the driver was covering the entire city in Coimbatore as if they had the intension that people would get down in half way.
When we informed them that since we could not board the train to Kochi, we would get down in Kochi as the bus facility is till Kochi with empty seats and there were passengers till Kochi.But they refused this and even asked to pay Rs 1060 per head ..The total amount is even more than flight ticket charge for such a tiresome 24 hrs journey.
So friends for your kind info, please do not afford to book this kind of bus service . Some of the passengers even could not attend their interview and I feel really pity for them. This is a very bad travel experience and we would advice our friends and relatives not travel with KPN.
KPN may be a big transport company, but they are really pathetic in customer service and their attitude towards customers traveling in their bus. Was this information helpful? | 
