Kpn Travels — risking life of passengers and no proper management

Address:

Salem, Tamil Nadu

Booked an ac sleeper from chennai to coimbatore, boarding at 9 pm at t nagar, bus was initially delayed till 10 30. Happens. Later was instructed to board a non ac bus. Was asked to get down within 5 minutes from that bus.

Was again asked to board another bus, instructions were that we have to switch buses in perungalathur. Upon reaching there, further instructions were to go to vandalur. We also had twice the capacity of the passengers inside waiting for the replacement bus. Upon repeatedly asking the driver, he admits there is no other driver as no one in their office is picking up the phone. Police were called and they asked to either switch to another travels or go with this to udamalaipet.

Driver informs that the bus tyre is not in a driving condition and our lives are at risk. Again calls were attempted in front of the police. But no proper response. Police asked us to take the risk or go back to perungalathur. All agreed to go back. Time was then nearly 2 in the morning. No other travels were heading towards coimbatore, some o[censored]s decided to risk the journey till the end.

Estimated arrival time - 6 30 am, actual time 11 am

No official response or apology was given. No spare bus was maintained despite knowing of the risk. Passengers were not cared for at all and treated like cattle.