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Kpn Travels — still I have not got refund

This is A.Robert
As i was travellin from bangalore to rameshwaram and the bus got breakdown in some village, as they accepted to refund the money but still i have not received the money.
Pls find the below bus details

Boarding Pass: 5EF02C
Ticket #: L[protected]
Seats: 15W
Vehicle #: KA41-A6999
.
still I have not got refund
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    KPN Travels
    Customer Care Service
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    23B, Rajaji Street, , Swarnapuri, Salem, Tamil Nadu, India - 636004
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