Kraftly Customer Care
Customer satisfaction rating: 17%
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Kraftly Customer Care


Plot No. B, Khasra - 360, Sultanpur, MG Road
New Delhi
New Delhi District
India - 110030

Customer Care Phone Numbers and Contacts


Customer satisfaction rating
So far so good - The company responded to our notifications and is working on resolving complaints.

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Kraftly Complaints & Reviews

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Kraftly — sharee

 Bbulbul on Mar 6, 2018
Order no [protected].. Kashmeera fashion pink shared with blouse... Add and original so different.. I m not satisfied& want to return it.. And want to take back my money ₹ 1084/-. At d advertise d product quality shows very good but when it was received it s so cheap quality.. They told blouse s bangalore silk but it's fake. I think it ll b that when we receive product we must be checked.. Then there s no prob.. If i m not satisfied i ll not receive.. So return problem s not arise...
Complaint comments  Read comments [2]Complaint category Credit Cards — refund

 rumelidey on Feb 28, 2018
Order no. [protected] the product had been returned on 10.02.2018 and refund initiated on 13.02.2018. I received a mail from kraftly on 19.02.2018 stating that my bank account details are incorrect and they need the correct account details. I provided the same on 19th itself and after me following up on 20.02.2018 the refund was initiated on 20.02.2018 and till date there is no credit in the account. The customer care executives of Kraftly has absolutely no record of the series of events and i have to repeat the same sequence each time i call the customer care.And till now i havent received any...
Complaint comments  Read comments [4]Complaint category Other

Kraftly — ray ban

 SANAD SHAIKH on Feb 27, 2018
The product you have given is dublicate and i want black one you have given me blue sun glasses i m totally unhappy with this product because i have choosen the black sun glasses of rey been you have given me blue sun glasses and the quality of sun glasses is very low which i able to get from outside for chip price i have totally loss for this sun glasses i want to replace it because i want black i have choosen the black one it is not my fault this app is showing the images of product nice but once you buy you are not getting the same...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Kraftly — product not delivered as per order and poor customer service

 subhashpai67 on Feb 16, 2018
I had ordered 1 No foldable Sun Glass with Black Pouch for keeping foldable sunglass. This was ordered based on the image posted on the website.

The item delivered was not as per image . The sun glass was supplied but the pouch was not at all as per image. The pouch supplied is of poor quality (cloth) and it can not store glass in folded condition and does not fit also.

I wrote to kraftfly requesting them to advise seller to send the pouch separately. They took lot of time to reply and correspondence was going on through email till many days. They asked me to take up...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Kraftly — order sunglasses but not delivered

 Pramod222 on Feb 11, 2018
I was order sunglasses and pay online all amount, but they not deliver product and i got msg and email form them your order has been successfully delivered. I suggest to people do not buy a single product from this site. Here is the msg which i received "hey, your aqua blue color square sunglas with #[protected] has been successfully shipped. Check your kraftly account to track your order....
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Kraftly — refund for return of damaged sunglasses

 Amita Sawant on Feb 1, 2018
I had purchased black aviator Ray Ban sunglasses from kraftly. First of all they claim that it's is original Ray Ban glasses which is not true so they are cheating people by saying that. Secondly when I received the product the glass had a crack so I requested for a return. They have taken back the glasses but i have not yet received my payment in the bank account details of which are already sent to them. I tried sending my query in their chat forum. But I haven't received any reply....
Complaint comments  Read comments [2]Complaint category Other

Kraftly — for return

 Deepa Vishwakarama on Jan 14, 2018
I want to return product. The product isn't that i 've ordered. I don't like the product material also. Quality is not good... So i truly request u to return that product... Plz return this product. Return me orderd in the address which send me. This site is not good for selling... So refund me my money... Send me actual detail to return the product... Plz proses it......
Complaint comments  Read comments [2]Complaint category Banks

Kraftly — minha fashion jewellery

 Madhu02 on Jan 13, 2018
I ordered the product minha fashion jewellery of 6 set of necklace and it was supposed to be delivered on dec 28 2017. But it got delayed and arrived on jan 01 2018 with out any prior message. Hence i was not able to receive it and it was received by one of my friend. When i got the parcel it was already 5 days passed after the delivery so that i could not return it. The problem with the product is it's not the same that i ordered. The pink colour necklace is not their in the box, instead i got the black one which i don't want.
Please advise how can i return it....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Kraftly — refund of cash

 Nimmy Joseph on Dec 27, 2017
I purchase pmm creation kurtis for women (Cotton, white, length:-42 inches) from kraftly but it is very transparent so i decided to return it... My order id is : [protected].. I packed & returned my purchasing product to seller through corrier on 14/12/2017 to the address they sent to me in e-mail.. The corrier is reached there in rajasthan.. But the corrier man didn't reach the seller's address given me through e - mail by kraftly.. The corrier man called them many times but they don't take the call... The company mailed me to refund my cash whenever the product reach back to seller.. But till...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories (Angel Enterprise) — refund money

 ghm90665 on Dec 24, 2017
I have buy one men hand watch in through online vide order no[protected] the product quality was not good and l have not given good product so i have returned the product but still the money is not refunded so pls take this complaint and refund my money as early as possible and my total amount is rs. 459
And more over they telling that 5 working days it's already 10 days over so please take this compliant and do as best...
Complaint comments  Read comments Complaint category Credit Cards

Kraftly — it is a very bad product ok

 Patel Sohilkumar Rasikbhai on Dec 15, 2017
I want to return my hand watch. I don't like it. Product quality is very bad ok so please return my payment in my account. My order no :-[protected]. I pay this order pay ment via my credit card. My credit card number is [protected] valid thru 12/19. Cvv code 126. My ordered product completely different from what i ordered. So i really want to return my product. Ok so i hope your service is better help the customer....
Complaint comments  Read comments [1]Complaint category Other

Kraftly — item changed in rto

 Ada Boutique on Dec 6, 2017
Beware merchants/sellers: if you want to sell your products on kraftly beware.
We use to sell some of our products on kraftly. There are many problems with them.
It will not benefit you.
Besides late remittance and overpriced courier charges and taxes we are dealing with this major problem:-
Recently, one of our parcel worth 4000 inr got refused by the customer (As he was out of station), it was redirected back to us (Sellers)
But, when we received it the item it was totally different from our product.
We received some dirty, ripped clothes in place of our...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Kraftly — navratn gems

 amol Kende on Nov 12, 2017
I have ordered navratna gems with #[protected] which was ordered and last communication done with kraftly on 31 oct 17 which was sucessfully shipped on 2 nov 17 its payment alredy done from my side which unable to received me and not able to trace till today kindly confirm and provide me it immediate basis kindly reach me on [protected] or
Complaint comments  Read comments [4]Complaint category Jewelry & Watches

Kraftly — ferrari lamborghini style remote control

 SANJAY RANIWAL on Nov 9, 2017
I received the product, its broken and not in working condition,
Kindly replace my product, this product is old so much please replace..

Invoice no. - inv-201757
Order no. - 1778547
Price - 1009/-
Cod - product
Seller - katrina igeneral store
T-2438, faiz road, karol bagh, new delhi karol

Name - sanjay
Mobile - [protected]...
Complaint comments  Read comments [3]Complaint category Kids & Baby

Kraftly — dress - i am seller on kraftly and i sold suit but they don't pay my cost

 Humi on Oct 14, 2017
Hello,, i am a seller on kraftly ecommerce company.. I had received some order of ethnic dresses from kraftly site and i accepted that order in august then they picked the order on 4 september and delivered to the costumers on 10 of september as per they informed me... After that they don't paid my cost which is due in 15 days then i called customer care no. But they don't pick up my calls.. Even not reply my messege and email.. And till now i am still wating for my payment..
Please help me.....
Complaint comments  Read comments Complaint category Online Shopping — refund of my order

 Tania Banerjee on Sep 21, 2017
My order no is[protected].
I returned my order on 14th sep, 2017 to nuvoex courier, its been almost more than 7 days but still i havent received the refund. Even i called both the courier company and kraftly but it was ringing, they are not responding. I sent mails to them also. But no response.
I got to know that this courier co. Picked my order but didnt back it to kraftly. So refund is not done yet. They promised me to back my money. But they are not even responding ti my reminder calls or mails
Kindly do the needful
They didnt even initiated the return. I didnt...
Complaint comments  Read comments [1]Complaint category Online Shopping

Kraftly — worst marketplace for seller and even buyers

 Brand Bihar on Sep 1, 2017
Kraftly having no proper customer support for marketplace, cod buyers are bot, improper filtration of buyers verification for cod. I faced lots of issues with kraftly, after raising issues no one responding properly. Whenever i called them, no one responding properly. And even arguing in improper manner.
Not recommend one to join. Worst service for sellers. And worst marketplace.
If you are planing to become a seller on such 3rd class marketplace, god will help your business.
If you want to buy products from such 3d class marketplace, no one save your money.
Choose is...
Complaint comments  Read comments [2]Complaint category Online Shopping

Kraftly — fake website and all customers and buyers are fake

 Brand Bihar on Aug 30, 2017
I was a seller on kraftly since last 1 month. But due to too much issues with them, i cancelled the subscription.
Issues as follows:
* not having proper plan for marketplace.
* not having proper customer support for marketplace.
* all buyers are fake.
* no proper filtration of buyers verification for cod
* most important "don't have manner to talk to seller/customer/mankind".
If you are planing to become a seller on such 3rd class marketplace, god will help your business.
If you want to buy products from such 3d class marketplace, no one save...
Complaint comments  Read comments [3]Complaint category Online Shopping

Kraftly — refund for order no.1201258829

 Kalpana Nawani on Aug 21, 2017
This is to inform you that i have ordered a black saree item named as varniraj online design cotton black colour saree. I got green colour saree also the fabric is not good. When i call in the customer care no. I. E.[protected] many time non stop. But each and every time the same message is there the no. Calling is busy.
Igot the parcel on[protected]. I only want to refund my money and take their product back...
Complaint comments  Read comments [5]Complaint category Clothing, Shoes & Accessories

Kraftly — seller weight issue

 Bestgifts4u on Aug 20, 2017
'kraftly is a fraud'
I am a seller. They are charging commission (10%), transaction fee (₹75), and moreover they are charging a huge shipping fee. I don't know if this is there strategy or what to run there company. I am attaching a freight adjustment list given by kraftly.

I want my money back.

[ for a 200gm parcel they are charging 10.5kg ]
Like seriously

I tried to complain on there customer care number 5-6 times, they are so rude not even a single person is there to help me. Everybody is like we can't help you, we know no action will...
Complaint comments  Read comments [3]Complaint category Online Shopping

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