Kraftly Customer Care
Kraftly
Customer satisfaction rating: 9%
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46
COMPLAINTS

Kraftly Customer Care

Kraftly

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Address
Plot No. B, Khasra - 360, Sultanpur, MG Road
New Delhi
New Delhi District
Delhi
India - 110030

Customer Care Phone Numbers and Contacts

Phone:
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up
13
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2

Customer satisfaction rating
9%
Complaints
46
Pending
0
Resolved
4
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Kraftly related photos (10)

Kraftly Complaints & Reviews

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Kraftly — it is a very bad product ok

 Patel Sohilkumar Rasikbhai on Dec 15, 2017
I want to return my hand watch. I don't like it. Product quality is very bad ok so please return my payment in my account. My order no :-[protected]. I pay this order pay ment via my credit card. My credit card number is [protected] valid thru 12/19. Cvv code 126. My ordered product completely different from what i ordered. So i really want to return my product. Ok so i hope your service is better help the customer....
Complaint comments  Read comments [1]Complaint category Other

Kraftly — item changed in rto

 Ada Boutique on Dec 6, 2017
Beware merchants/sellers: if you want to sell your products on kraftly beware.
We use to sell some of our products on kraftly. There are many problems with them.
It will not benefit you.
Besides late remittance and overpriced courier charges and taxes we are dealing with this major problem:-
Recently, one of our parcel worth 4000 inr got refused by the customer (As he was out of station), it was redirected back to us (Sellers)
But, when we received it the item it was totally different from our product.
We received some dirty, ripped clothes in place of our...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Kraftly — navratn gems

 amol Kende on Nov 12, 2017
I have ordered navratna gems with #[protected] which was ordered and last communication done with kraftly on 31 oct 17 which was sucessfully shipped on 2 nov 17 its payment alredy done from my side which unable to received me and not able to trace till today kindly confirm and provide me it immediate basis kindly reach me on [protected] or amolark@gmail.com...
Complaint comments  Read comments [4]Complaint category Jewelry & Watches

Kraftly — ferrari lamborghini style remote control

 SANJAY RANIWAL on Nov 9, 2017
I received the product, its broken and not in working condition,
Kindly replace my product, this product is old so much please replace..

Invoice no. - inv-201757
Order no. - 1778547
Price - 1009/-
Cod - product
Seller - katrina igeneral store
T-2438, faiz road, karol bagh, new delhi karol
Bagh

Name - sanjay
Mobile - [protected]...
Complaint comments  Read comments [3]Complaint category Kids & Baby

Kraftly — dress - i am seller on kraftly and i sold suit but they don't pay my cost

 Humi on Oct 14, 2017
Hello,, i am a seller on kraftly ecommerce company.. I had received some order of ethnic dresses from kraftly site and i accepted that order in august then they picked the order on 4 september and delivered to the costumers on 10 of september as per they informed me... After that they don't paid my cost which is due in 15 days then i called customer care no. But they don't pick up my calls.. Even not reply my messege and email.. And till now i am still wating for my payment..
Please help me.....
Complaint comments  Read comments Complaint category Online Shopping

Kraftly.com — refund of my order

 Tania Banerjee on Sep 21, 2017
My order no is[protected].
I returned my order on 14th sep, 2017 to nuvoex courier, its been almost more than 7 days but still i havent received the refund. Even i called both the courier company and kraftly but it was ringing, they are not responding. I sent mails to them also. But no response.
I got to know that this courier co. Picked my order but didnt back it to kraftly. So refund is not done yet. They promised me to back my money. But they are not even responding ti my reminder calls or mails
Kindly do the needful
They didnt even initiated the return. I didnt...
Complaint comments  Read comments [1]Complaint category Online Shopping

Kraftly — worst marketplace for seller and even buyers

 Brand Bihar on Sep 1, 2017
Kraftly having no proper customer support for marketplace, cod buyers are bot, improper filtration of buyers verification for cod. I faced lots of issues with kraftly, after raising issues no one responding properly. Whenever i called them, no one responding properly. And even arguing in improper manner.
Not recommend one to join. Worst service for sellers. And worst marketplace.
If you are planing to become a seller on such 3rd class marketplace, god will help your business.
If you want to buy products from such 3d class marketplace, no one save your money.
Choose is...
Complaint comments  Read comments [2]Complaint category Online Shopping

Kraftly — fake website and all customers and buyers are fake

 Brand Bihar on Aug 30, 2017
I was a seller on kraftly since last 1 month. But due to too much issues with them, i cancelled the subscription.
Issues as follows:
* not having proper plan for marketplace.
* not having proper customer support for marketplace.
* all buyers are fake.
* no proper filtration of buyers verification for cod
* most important "don't have manner to talk to seller/customer/mankind".
If you are planing to become a seller on such 3rd class marketplace, god will help your business.
If you want to buy products from such 3d class marketplace, no one save...
Complaint comments  Read comments [3]Complaint category Online Shopping

Kraftly — refund for order no.1201258829

 Kalpana Nawani on Aug 21, 2017
This is to inform you that i have ordered a black saree item named as varniraj online design cotton black colour saree. I got green colour saree also the fabric is not good. When i call in the customer care no. I. E.[protected] many time non stop. But each and every time the same message is there the no. Calling is busy.
Igot the parcel on[protected]. I only want to refund my money and take their product back...
Complaint comments  Read comments [5]Complaint category Clothing, Shoes & Accessories

Kraftly — seller weight issue

 Bestgifts4u on Aug 20, 2017
'kraftly is a fraud'
I am a seller. They are charging commission (10%), transaction fee (₹75), and moreover they are charging a huge shipping fee. I don't know if this is there strategy or what to run there company. I am attaching a freight adjustment list given by kraftly.

I want my money back.

[ for a 200gm parcel they are charging 10.5kg ]
Like seriously

I tried to complain on there customer care number 5-6 times, they are so rude not even a single person is there to help me. Everybody is like we can't help you, we know no action will...
Complaint comments  Read comments [3]Complaint category Online Shopping

Kraftly — pearl neck designer party, wear order no. 945528710912 from glam life via kraftly

 Sanayasachdeva007 on Aug 16, 2017
I want to know about my order of placed on rakhi 7th august for pearl neck designer part wear, order no.[protected] from glam life via kraftly and made payment online of rs 1260/- still not received. Please update and do the needful. Still not received the order and even customer care is not responding the phone call. Only ring goes no one picks the call and call automatically get disconnected,. Please do needful. Thank you

Name parminder kaur
House no: h. E. 285, phase 1
Mohali 160055,
Sas nagar
Near old dc office
Mobile no [protected]...
Complaint comments  Read comments [1]Complaint category Online Shopping

Kraftly.com — very poor customer service

 Kashmira Gohil on Aug 8, 2017
-from the recent 09 orders i have given currently, you have cancelled 04 out of 09 orders citing unavailability after i made the payment online.
-only 04 items were delivered, from which only 02 products were alright & 02 i had to return as it were different from the image i received.
-& 01 delivery is still pending.

- especially, you heros at kraftly cancelled my rakhi order after advising me to have patience from 07-08 days since i ordered when i reminded them that rakhshabandhan is approaching fast on 07th august & finally very cold heartedly, mailing me at the last...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Kraftly — prepaid refund

 Affan Qazi on Aug 1, 2017
Hi Affan, We are sorry to inform you that your order[protected] has been cancelled as the seller is unable to fulfill your order. Kindly update the refund status as soon possible.As the order was placed on[protected] and it was cancelled on[protected], as this is prepaid order, Kindly refund the above order amount of Rs.559/-. Please find the Account details
Name : Affan F.Quazi
A/c No: [protected]
ISFC Code :SBIN0007963
State Bank of India
City Branch, Hubli...
Complaint comments  Read comments Complaint category Jewelry & Watches

Kraftly — Not refunding my money

 Naina Goswami 1 on Jun 18, 2017
I ordered 3 products from kraftly and then due to poor quality of the product i returned on the 3 orders and they are showing the status of returned delivered now, its been 20 days that i have returned my order still they are not giving me my refund, i have been requesting for refund but they are not initiating it order no. 854373, 854354, 854365
Plz help me, thanking u naina goswami...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Kraftly.com — Order no. 854260 received item but status showing as cancelled. Return request

 Shyama on Jun 5, 2017
My order number 854260 was shipped and received the item under cod. But order status is showing as cancelled.

The order was delivered but not satisfied as the product shown was not delivered. I have requested the kraftly team to check into the matter. But there response received as quoted below.
=
Hi,
Greetings from kraftly,

I apologise for the inconvenience caused to you.
We will not be able to process with the same as its been shipped by the seller outside kraftly. You will have to directly coordinate with the seller.
Name...
Complaint comments  Read comments [2]Complaint category Online Shopping

Kraftly — Analog wrist watch

 AaSiiz Upadhayay on May 1, 2017
Firstly i had not get the order i have placed and the quality of profuct is very dumb and now im trying to return the product i have contacted to kraftly but they said to go on their website but there is not an option for return now what should i do its just very clever about these companies runniing over india so that recognised thing is not delevered and is of such poor quality....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Kraftly — About the sunglass

 Kraftly. Com on Mar 22, 2017
I want to refund the money, because I am not satisfied of the item. I ordered a cherry colour glass. But I reacived a black colour glass. So kindly refund my money as soon as possible.my order no was -543439 .But I am not satisfied of the item. It was a cash on delivery product.. Shipment no-316701.I was also a order for combo glass from your Company. So kindly refund my money ....
Complaint comments  Read comments [5]Complaint category Other

Kraftly.com — Delivery charges so high and extra charges on delivery modes

 akshug on Mar 14, 2017
I want to buy a T shirt on kraftly but when I see the charges its too much.
When we place the order its become Rs.60 be the shipping charge. Thats ok.
But there is COD charges also Rs 60. Here is too much. No one online site do this. So now I cancel my order.

If u want to make a good brand ...please give well services to people.

Regards
Akshay kumar
[protected]...
Complaint comments  Read comments [4]Complaint category Clothing, Shoes & Accessories

Kraftly — Changing of dress

 Lovely Agarwal on Feb 22, 2017
My order z fashion maroon embroidered net & rosilk indo western lehenga choli this suit have come by this another do i have to change this & i want my that order which i have ordered u so as soon as return this & send my order so plz i don't want this dress plz send my info western red mehrooom dress and that i have send that is wrong.
Thank u from lovely agarwal...
Complaint comments  Read comments [3]Complaint category Online Shopping

Kraftly.com — Return and refund

 Sarita O.J. on Feb 8, 2017
Refund for Order No. 262871

I had put in a request for a refund for the above mentioned order.
The product was returned to the seller Harmani India and was picked up by fedex almost 2 weeks after multiple follow ups via email. It has been more than a week since the product was picked up and i have no call/email informing me about the refund for the same. I have sent them the fedex tracking bill copy today and hope to get a response and refund on priority....
Complaint comments  Read comments [36]Complaint category Online Shopping

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