[Resolved] KSRTC — Lost Laptop while travelling in KSRTC Airavat bus from Bangalore to Chennai

3 Reviews
Bangalore, Karnataka, India
I was travelling from Bangalore to Chennai on 10th October 2014 in KSRT Airavat bus number KA -8348 and my PNR number is J5913702 I boarded the bus with 2 bags and have kept it side by side in the luggage section above my seat. When nearing Chennai bus stand when I checked for my bag I could find only one of my bag and the Laptop bag was missing. I informed the conductor immediately and they seemed not to care at all and rather accusing me of carelessness. The whole point choosing a A/C bus is for comfort and safe travel and I have been travelling with KSRTC in the same route for the past 4 years it feels hurtful despite the loss of property you have to face the humiliation and attitude from the conductor I have filed a police complaint at Koyembedu Police station Chennai for the theft of Laptop

Complaint marked as Resolved 

Complaint Status

[Oct 11, 2014] Karnataka State Road Transport Corporation [KSRTC] customer support has been notified about the posted complaint.
Verified Support
Karnataka State Road Transport Corporation [KSRTC] Customer Care's response, Oct 29, 2014
Sir, We are in receipt of your e-mail complaint dated 11th October 2014. The matter has been examined in detail. On that day bus which was sent on Bangalore-Chennai route was provided with luggage space (Dicky), where luggage can be kept by the passengers and the said space is provided with lock facility. If you would have kept your laptop in the luggage space it would have been safe. Nobody has informed that they have got your laptop. If same was reported to KSRTC, it will be handed over to you. This is for your kind information. Regards, Awatr
Complaint comments  2 Comments     Updated: Share0Tweet0


Dear Sir,

Subject : Laptop bag was stolen in bus.

I was traveling from Coimbatore to Bangalore after meeting a customers in
Coimbatore on 5th March 15, I took a Karnataka State Road
Transport (KSRTC) bus (KA 01 F
9274 ) with trip code of 2140CBTBNG (PNR
J[protected] seat no 31W at 09:40 PM from Coimbatore
bus stop for which the tickets were booked online the same evening.

The seats that were available werethe last-but-one seats and there was no other who sat behind us (last row) asthese are not comfortable to travel overnight. As I remember, one guy (Unreserved Passenger) boarded the bus around 10.30pm and took the empty seats in the lastrow. Everything was OK until 1.30 AM when the bus stopped for a 5 min break atSalem (Tamilnadu). I saw my bag at that time which was kept below my seat
in-between legs. Thereafter I was half asleep and
the bus was stopped at a remote highway junction 30km from Salem (Outer ring
road) at 2.15AM, and the persons who boarded at midnight got down at that
location. Within no time I was feeling the awkwardness about place where the
bus stopped and the guy who stepped down. I slowly got up and checked to see
that my bag is missing. I searched alround and asking the fellow passengers. In
the meantime the bus moved forward while I was alerting the conductor and the
I was literally pleading the driver and
conductor to either stop or take a U turn to the same location. After so much
of reluctance the driver took a U turn to the same location. By the time we
went back, it was already more than 15min. I got down and asked a cabbie next
to the same road about the guy who got down few minutes ago. I was unfortunate
to have missed that guy. Later on in order to register a complaint, I had to
visit 5 Police stations who were not ready to take up the complaint as they say
the location of the crime does not fall under their limits.
Please help me

The bag contains following items.

1) HP Laptop Serial No. :CNU9401HB9,

2) Data Card,

3) Company Id card

4) C forms collected, Coimbatore.

Kumar [protected]
Hi. I was traveling from Connor to Coimbatore on 11th March with my 4 month old baby. We have unfortunately missed a baby bag in the bus. Request you to help us find and inform us if we can inquire anywhere. I am resident of Mumbai and had been there on trip. I am bad with the local language so not sure where the bus came from and where it was going. We got down from bus at 9.45 at gandhipuram. The bag has my baby products and clothes. The last bag in the picture is the one I lost

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    Customer satisfaction rating
    +91 80 4455 4422
    +91 44 2479 4442
    +91 77 6099 0035
    Koyambedu Bus Terminus Platform No 1, 100 Feet Road Jawaharlal Nehru Salai, Koyambedu, Chennai, Dharwad, Karnataka, India - 600107
    KSRTC - Lost Laptop while travelling in KSRTC Airavat bus from Bangalore to Chennai