[Resolved] KSRTC — Lost Laptop while travelling in KSRTC Airavat bus from Bangalore to Chennai
Bangalore, Karnataka, India
I was travelling from Bangalore to Chennai on 10th October 2014 in KSRT Airavat bus number KA -8348 and my PNR number is J5913702 I boarded the bus with 2 bags and have kept it side by side in the luggage section above my seat. When nearing Chennai bus stand when I checked for my bag I could find only one of my bag and the Laptop bag was missing. I informed the conductor immediately and they seemed not to care at all and rather accusing me of carelessness. The whole point choosing a A/C bus is for comfort and safe travel and I have been travelling with KSRTC in the same route for the past 4 years it feels hurtful despite the loss of property you have to face the humiliation and attitude from the conductor I have filed a police complaint at Koyembedu Police station Chennai for the theft of Laptop
Complaint marked as Resolved
[Oct 11, 2014] Karnataka State Road Transport Corporation [KSRTC] customer support has been notified about the posted complaint.
Verified SupportKarnataka State Road Transport Corporation [KSRTC] Customer Care's response, Oct 29, 2014
Sir, We are in receipt of your e-mail complaint dated 11th October 2014. The matter has been examined in detail. On that day bus which was sent on Bangalore-Chennai route was provided with luggage space (Dicky), where luggage can be kept by the passengers and the said space is provided with lock facility. If you would have kept your laptop in the luggage space it would have been safe. Nobody has informed that they have got your laptop. If same was reported to KSRTC, it will be handed over to you. This is for your kind information. Regards, Awatr
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