Ktm India And Deewan Bajaj, Okhla — Faulty product and deficiency in service

Address:

New Delhi, Delhi, 110020

I have a Ktm rc 390 which was purchased on 31 march 2015. In just 5 month there occured some problem in the rear brakes of the bike..I took my bike to "DEWAN AUTO" okhla, New delhi for 1st servicing and resolving the brake issue on 26th Sep 2015. I was told that there is fault in master cylinder of the rear brake and this part need to be replaced for which they have lodged a request to the company and will take 7 days to receive that part. They took my number and told me that they will give me a call. However, even after 15 days when I didnt hear anything from the service centre, I went back again on 10.10.15 and enquired about the status of the part surprisingly to which, i got to know that they have not even entered my request.

On my showing utmost dissatisfaction, they said that they will now enter the request and the part will arrive in next 15 days. Also they assured me that they will give me a call this time as and when the part will arrive. I waited again for the call but didnt heard anything from them. I waiting for full 6 weeks and again enquired for my part on phne on 8.11.15 and this time again they were clueless about the part and told me that they are again forwarding the request.

This is such an irresponsible behaviour from Deewan Bajaj and also from the company KTM itself as they are not able to provide after sales service to its customers.

Meanwhile during this entire excercise I almost escape a major accident due to no rear brakes in my bike.

Now I request the honourable court to take strict action against both the companies for not doing their part of duty and request to penalise for the damages, inconvinence, and mental hardship i have undergone for the entire 1.5 months. Also I request the honourable court to instruct the company to either replace the faulty part and if not then the whole bike..

Regards

Arun Chauhan
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